01462 443050 stemdc@nhc.ac.uk

School Visit Terms and Conditions

Cancellations

You can cancel up to 90 days prior to the date of your visit, and no cancellation charge will apply. If you cancel within 90 days of the visit date, the following charges will apply:

  • Less than 90 days notice of cancellation, 25% of the total booking cost will be charged.
  • Less than 60 days notice of cancellation, 50% of the total booking cost will be charged.
  • Less than 30 days notice of cancellation, 100% of the total booking cost will be charged.

If your booking was made within the 90-day period, we will allow 5 working days (from when the booking form was sent) for you to cancel your visit. If you cancel after the 5 working days, then the standard cancellation charges will apply.

All cancellations must be sent in writing to StemDC@nhc.ac.uk within working hours (Mon-Thur 9:00 – 17:00, Fri 9:00 – 16:30). Any cancellations sent outside of these times will not be considered ‘received’ until the next working day.

If for whatever reason STEM Discovery Centre can no longer accommodate your visit, we will offer a full refund or a chance to change your date at no additional cost. In this very unlikely situation, we would notify you by email and/or telephone.

 

Amendments

You can reduce the number of participants up to 90 days prior to your visit. We cannot accept reductions in numbers within 90 days of the visit date.

You can amend your chosen activities/shows up to 90 days prior to the visit date. After this time, we cannot allow changes to add-ons.

You can increase the number of participants up to 10 working days prior to your visit. Depending on the notice period given, we may need to send a separate invoice for additional participants added.

Please note that, due to Health, Safety & Fire regulations, our maximum capacity is 100 visitors.

If you wish to change the date of your booking, standard cancellation charges will apply as detailed above.

All amendments must be received in writing, within working hours (Mon- Thu 9am-5pm, Fri 9am – 4:30pm) to StemDC@nhc.ac.uk. Any amendments sent outside of these times will be dealt with on the next available working day.

 

Late Arrivals

We will ask you for your expected arrival and departure times upon booking.

We cannot give refunds if you arrive late and don’t have time to complete all activities/shows. While we will try our best to cover all content and activities, please bear in mind that this is not always possible.

 

Adult Helpers

To help keep our prices low, we don’t charge for any teachers or adult helpers. However, this does mean that we only provide enough materials and equipment for the students to participate. Therefore, we ask that adults and teachers are on hand to help the children with what they are doing/making, but we will not give adults the materials to do their own activity.